Privacy Policy
At Krauss Cleaning (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
1. Who We Are
Krauss Cleaning provides professional cleaning services across Liverpool, Manchester, and the North West.
Registered Address: Kingspark Business Centre, Stanley Road L20 7DA
Email: hello@krausscleaning.co.uk
Phone: 0800 0582707
We are the data controller responsible for your personal data.
2. Information We Collect
We may collect and process the following information:
Personal details – such as your name, email address, phone number, and company name.
Service details – information you provide when requesting a quote or booking a service.
Website usage data – collected through cookies and analytics to help improve our website and user experience.
Communication records – when you contact us via email, phone, or contact form.
3. How We Use Your Information
We use your personal data to:
Respond to enquiries and provide quotes.
Deliver and manage our cleaning services.
Send relevant updates or service information (only if you’ve opted in).
Improve our website and marketing.
Comply with legal or regulatory obligations.
4. Legal Basis for Processing
We process your data under the following lawful bases:
Contract: to fulfil or prepare a service agreement with you.
Legitimate interests: for business operations such as responding to enquiries.
Consent: where you have opted in to receive marketing updates.
Legal obligation: to comply with applicable UK laws.
5. Data Storage and Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
Your information is stored securely on protected systems within the UK or EEA.
6. Sharing Your Information
We do not sell or trade your personal data.
We may share it with trusted third-party providers who assist us in running our business (e.g. web hosting, email, or payment processing), but only where necessary and under strict data protection agreements.
7. Cookies
Our website uses cookies to enhance user experience and collect anonymous analytics data.
You can manage or disable cookies through your browser settings.
8. Your Data Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing.
Object to or restrict processing in certain cases.
To exercise any of these rights, please contact us at hello@krausscleaning.co.uk.
9. Data Retention
We retain your data only as long as necessary for the purpose it was collected or as required by law.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Any updates will be posted on this page with a revised “Last updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Krauss Cleaning
Email: hello@krausscleaning.co.uk
Phone: 0800 058 2707
Address: Kingspark Business Centre, Stanley Road L20 7DA